Privacy Policy

Effective Date: January 2025

Agafay Experiences (operated by Moro Experiences LTD) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Contact us for information
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Name and contact details (email, phone number)
• Payment information
• Hotel or accommodation details
• Special requirements or preferences

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Location data (if permitted)

2. How We Use Your Information

We use collected information for:

• Processing bookings and providing tour services
• Communicating with you about your reservations
• Providing customer support
• Improving our website and services
• Sending promotional materials (with your consent)
• Complying with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (payment processors, tour guides)
• Legal authorities when required by law
• Business partners with your consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyze website usage
• Remember your preferences

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact us:

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Last updated: January 2025